Shipping & Returns
We're based in Canada and domestically we ship via Canada Post.
In Canada, we offer a low cost lettermail rate for small items (no tracking/insurance), free shipping on orders $100+, and Canada Post calculated rates for anything in between. We also offer free local pickup on the West side of Downtown Toronto. This option shows up automatically based on your postal code.
Please note that any small package or flat rate prices are shipped via lettermail, which includes no tracking and no insurance.
In the US, we offer several flat rates based on weight, and free shipping on orders $100+. All shipping in the US is via USPS, directly out of Buffalo in the US.
Internationally, we offer tracked shipping via USPS to help manage shipping costs. Note that the shipping cost does not include any customs or duty that will be assessed when your package arrives.
For the United Kingdom and Europe, shipping ranges from $8-$20 depending on weight.
For Australia and Austrlia, shipping ranges from $14-$20 depending on weight.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We do not accept returns on any sale, last chance, or promotionally priced items.
Underwear and swimsuits are final sale.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if any was included) and with tags. We understand that kids may have tried it on for size, fit, or to see if they are comfortable with the fabric/tags.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take a few days for the refund to reflect in your account or on your credit card, based on the time for the credit to work through the system.
Late or missing refunds (if applicable)
1) If you haven’t received a refund yet, first check your bank or credit card account again.
2) Then contact your credit card company, it may take some time before your refund is officially posted.
3) Next contact your bank. There is often some processing time before a refund is posted.
4) If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale, last chance, or promotionally priced items cannot be refunded.
Sometimes manufacturer's defects happen. Let us know! We maybe able to replace items if they are defective or damaged, depending on available stock. We may be able to exchange for a similar value item or refund that portion of your order.
Exchanges (if applicable)
We can sometimes accomodate exchanges if we still have stock available in a different size/colour/style. Send us an email at firstname.lastname@example.org and we'll see what we can figure out!
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email us at email@example.com and we'll let you know what address to mail the item to. We have return shipping addresses in both Canada and the US, to help reduce costs and time.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Any refunds posted will be for the cost/tax of the original item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.