Modern Rascals | Online Kids Clothing Store | Shipping & Returns

Shipping & Returns

Shipping

We're based in Canada and domestically we ship via Canada Post. 

In Canada, we offer a low cost lettermail rate for small items (no tracking/insurance), free shipping on orders $100+, and Canada Post calculated rates for anything in between. We also offer free local pickup on the West side of Downtown Toronto. This option shows up automatically based on your postal code. 

Please note that any small package or flat rate prices are shipped via lettermail, which includes no tracking and no insurance.

In the US, we offer several flat rates based on weight, and free shipping on orders $100+. All shipping in the US is via USPS, directly out of Buffalo in the US.

Internationally for the countries listed below, we offer tracked shipping via USPS to help manage shipping costs. 

Note that the shipping cost does not include any customs, duty, taxes, or handling fees that may be assessed when your package arrives. The buyer is responsible for paying all customs, duty, taxes, and handling fees. Your local postal system may assess and charge taxes (plus a handling fee) independently of duty. For example, the VAT threshold in the UK is 15 pounds, whereas the threshold for duty is 135 pounds.

For the United Kingdom and Europe, shipping ranges from $12-$20 depending on weight. Shipping generally takes about 14 days.

For Australia, New Zealand, South Korea, and Japan, shipping ranges from $14-$20 depending on weight. Shipping generally takes about 14 days.

For all Other International Countries, we currently offer the default shipping from Canada Post. If you would like us to look into other/USPS rates please contact us at jana@modernrascals.ca .

Shipping rates are subject to change at any point, depending on provider fee increases and exchange rate fluctuations.

Return Policy

Returns

We understand that when shopping online that sometimes we purchase the wrong size or don't love the colour, or that your kiddo just flat out refused to wear it (for whatever reason!). If that is the case, we encourage you to contact us via email to set up an exchange or refund, subject to stock availability. We have taken the time to describe each item as accurately as possible.

Please contact Modern Rascals (jana@modernrascals.ca) prior to making a return to receive a Return Authorization. General returns (those not of a defect in manufacturing and/or workmanship) must be made within 30 days of receipt of purchase. After 30 days all purchases are final with no returns, exchanges, or shop credit provided.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if any was included) and with tags. We understand that kids may have tried it on for size, fit, or to see if they are comfortable with the fabric/tags.

Shipping fees paid at the time of order submission are not applicable for a refund. 

If your order qualified for free shipping and the return of the item(s) changes your original order total so that it is below the minimum price point for free shipping we will deduct a flat rate shipping cost ($10CAD) from the sum of the price of the returned item(s) to covers incurred with shipping your original items.

All returns are subject to a 10% restocking fee. This covers our time, packaging materials, etc. This restocking fee may be waived at the absolute and sole discretion of Modern Rascals.

International Orders that are returned due to a refusal to pay customs, duty, taxes, or handling fees or incorrect addresses will not be refunded, unless prior approval has been received. This is due to the additional time and costs that are incurred. 

Fulfillment Mistakes

Fulfillment mistakes may be made that result in the shipment of incorrect products to you will also be accepted for return. Modern Rascals will cover all shipping costs for you to return the incorrect items, as well as to mail out your replacement items.

Shipping Returns

To return your product, you should email us at jana@modernrascals.ca and we'll let you know what address to mail the item to. We have return shipping addresses in both Canada and the US, to help reduce costs and time.

All costs incurred with shipping the item(s) back to Modern Rascals will be the customer's responsibility.

We suggest that you ship the item(s) back with tracking information to ensure it is received by us. If you ship without tracking, we may not receive it and we cannot issue refunds on items that we did not receive.

For US and International Orders, there are additional steps that we need to take to ensure that we receive your package back. If we are not aware that your package has been sent back, then we will not know to follow up about your package and you will not receive a refund (because we won't have the items back).

Final Sale

We do not accept returns on any sale, last chance, or promotionally priced items. We may be able to exchange an item for a different size or colour, depending on availabiltiy. Please reach out and we'll see if we can help!

Underwear, socks, and swimsuits are final sale for hygeine reasons.

Exchanges (if applicable)

We can sometimes accomodate exchanges if we still have stock available in a different size/colour/style. Send us an email at jana@modernrascals.ca and we'll see what we can figure out! Please note that customers are responsible for shipping the item to be exchanged back to Modern Rascals, and Modern Rascals will cover the cost of shipping the exchanged item back.

Manufacturer/Workmanship Defects Returns

Sometimes manufacturer's defects happen. Let us know! We maybe able to replace items if they are defective or damaged, depending on available stock. If a replacement is not available, we may be able to exchange for a similar value item or refund that portion of your order.  

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take a few days for the refund to reflect in your account or on your credit card, based on the time for the credit to work through the system.

Late or missing refunds (if applicable)

1) If you haven’t received a refund yet, first check your bank or credit card account again.
2) Then contact your credit card company, it may take some time before your refund is officially posted.
3) Next contact your bank. There is often some processing time before a refund is posted.
4) If you’ve done all of this and you still have not received your refund yet, please contact us at jana@modernrascals.ca

 Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

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