Shipping & Returns
We're based in Canada and domestically we ship via Canada Post. Shipping estimates are provided by Canada Post.
In Canada, we offer a low cost lettermail rate for small items (no tracking/insurance), free shipping on orders $100+, and Canada Post calculated rates for anything in between. We also offer free local pickup on the West side of Downtown Toronto. This option shows up automatically based on your postal code.
Please note that any small package, flat rate prices are shipped via lettermail, which includes no tracking and no insurance.
In the US, we offer a $5.00 flat rate on orders weighing less than 1.0kg; a $10 flat rate on orders more than 1.0kg but less than $100 in value, and free shipping on orders $100+. We also ship to the US via USPS directly out of Buffalo in the US.
Internationally, we offer a $10.00 flat rate on orders weighing less than 1.0kg, and a $15.00 flat rate on anything weighing more than that. We also offer free shipping on orders $200+.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable):
1) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2) Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take a few days for the refund to reflect in your account or on your credit card, based on the time for the credit to work through the system.
Late or missing refunds (if applicable)
1) If you haven’t received a refund yet, first check your bank account again.
2) Then contact your credit card company, it may take some time before your refund is officially posted.
3) Next contact your bank. There is often some processing time before a refund is posted.
4) If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we'll let you know where to ship your item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email us at firstname.lastname@example.org and we'll let you know what address to mail the item to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.