We offer Free Shipping on orders $125CAD and over. If your order is valued below our free shipping amount, Canada Post calculates the rate based on the weight or your items and your shipping address. Some items may incur oversize shipping costs due to the size and/or weight of the item.

Our standard process is to send all orders as 'Do Not Safe Drop' meaning that Canada Post will need to hand the package to a person and will not Leave Them at the Door. We do this to minimize the risk of porch theft and because we often have limited inventory. If no one is home, Canada Post will leave a hang tag and take your package to your local post office for pickup. If you would prefer that they not knock, please select the Free Shipping - Leave at Door option during checkout.

We now also offer a Lettermail option for select items. Please note that while Lettermail is a cost effective option, it does not include tracking, insurance, or delivery time guarantees.

Curbside / Local Pickup - We conveniently offer a free local pickup option for customers located in Toronto. This option will appear automatically based on your postal code.

Domestic orders that are returned as a result of not collecting a package can be shipped out again at the customer’s expense. Alternatively, the order can be refunded and our standard Shipping and Return Policy will apply.

We conveniently offer two local pickup options. These options will only display for some Toronto (M) postal codes due to the distance. If you live farther away and would prefer to pick your order up, please use our warehouse address as your shipping address during checkout (1702 Queen St W , Toronto ON, M6R1B3).

1) Curbside Pickup from our Warehouse at 1702 Queen St W in Toronto. We are open M-F from 10am-3pm and are closed weekends and Stat holidays.

2) Local Pickup in the Dundas & Dovercourt area of Toronto.

We offer Free Shipping on orders $125CAD and over, We ship our US orders via USPS, directly out New York. We occasionally ship large orders containing heavy toys via courier, which often takes a few days longer the USPS’s Priority service.  

Our US packages are sent to our US shipping service via courier. Once they arrive, they are sorted and then driven across the border directly to a USPS depot. Typically, packages show up in USPS tracking 2 business days after we've created the shipping label and you've received your shipping notification. Packages that are picked up from our warehouse on a Friday are received by our shipping service on the following Monday/business day, and generally appear in the USPS tracking system the next evening.

Grimms and Grapat both introduced geofencing rules in 2020 and we are no longer able to ship these brands outside of Canada.

US orders that are returned as a result of not collecting a package can be shipped out again at the customer’s expense. Alternatively, the order can be refunded and our standard Shipping and Return Policy will apply.

We offer several flat rate tracked shipping options for Europe/the UK and Australia/New Zealand/South Korea. The rates are based on the weight of the items in the order. For exact pricing, please begin a checkout and rates will be displayed automatically.

Please note that any delivery timeframes are an estimate only, as we cannot control the length of time it may take your local Customs office to process and release your package.

The shipping cost does not include any customs, duty, taxes, or handling fees that may be assessed when your package arrives. The buyer is responsible for paying all customs, duty, taxes, and handling fees. Your local postal system may assess and charge taxes (plus a handling fee) independently of duty.

International Orders that are returned due to a refusal to pay customs, duty, taxes, or handling fees or incorrect addresses will not be refunded. 

International Orders that are not collected while available and are returned to sender will no longer be refunded (the lower cost shipping options we currently offer do not cover returns). 

All Canadian and US shipments will be covered for the standard carrier insured amounts, which is generally up to $100CAD for Canada Post and $100USD for Packages sent USPS Priority. The carrier insurance covers loss or damage during transit and does not cover theft after delivery. International shipments do not include insurance.

If you would like additional insurance including coverage for porch theft and full coverage for your order, please select/opt into the Route Package Protection on the cart page before checkout. You can read more about Route here.

While we understand the frustration of porch theft (it happens to us too!), as a small business we are unable to provide refunds or reship packages that are stolen after delivery.

If you would like to request a signature to confirm delivery or extra insurance, please contact us so that we can let you know what the additional cost will be.

We use the shipping address provided during checkout to ship all orders. If an incorrect address is provided, we will try our best to help coordinate getting the package back. Please note that the rerouting process is not always available (for example, if a package is already out for delivery).

The customer will be responsible for paying any additional shipping charges, as we will have to purchase a new shipping label, as well as the rerouting fee.

While most packages make their way back to us (although this generally takes longer than the initial shipping), it is possible that packages sent to the wrong address may be lost for good. We are unable to replace packages lost as a result of an incorrect address.

Let us know within 14 days of delivery of any issues with your order so that we can help! 

If we have made a mistake and sent you the wrong item, we will figure out a way to make it right - we'll replace items if we still have stock available, work with you to figure out replacement items, or offer a refund. 

Fulfillment mistakes made that result in the shipment of incorrect products to you will absolutely be accepted for return. Modern Rascals will cover all shipping costs for you to return the incorrect items (although we may also let you keep the item at our sole discretion), as well as to mail out your replacement items.

Sale and Final Sale items are not eligible for exchanges, so please review your order carefully before submitting it. If you have questions about fit before you place an order for Sale or Final Sale items, please email us athello@modernrascals.ca so that we can help before you order.

We can sometimes accommodate exchanges if we still have stock available in a different size/colour/style or a similarly priced item.

Please note that customers are responsible for shipping the item to be exchanged back to our warehouse. Modern Rascals will cover the cost of shipping exchange items back out. We are not able to cover the cost of shipping for exchanges on discounted items.

We do not accept returns or exchanges on any sale, last chance, or promotionally priced items:

• Clothing discounted 25% or more
• Toys, Books, and other items in the store discounted more than 10%
• Underwear, socks, hats, and swimsuits are all final sale for hygiene reasons

We have tried to ensure that all Final Sale items have been properly tagged on the site (this will display on both the Product listing as well as the Cart). However, we are only human and may miss some. A missing Final Sale tag does not change the eligibility for returns or exchanges.

Sometimes manufacturer's defects happen. Let us know! We may be able to replace items if they are defective or damaged, depending on available stock. If a replacement is not available, we may be able to exchange for a similar value item or refund that portion of your order. Final Sale items are only eligible for a partial or full refund, depending on the severity of the defect. Minor print defects that do not impact functionality will be eligible for a partial refund.

We highly recommend that you open all items (including the toys) when you initially receive them. Please let us know of any initial defects or missing pieces within 14 days of delivery. After 14 days we will be unable to provide replacements or exchanges.

Please provide the following in your email:

• your order #
• the item(s) with any issues
• photos of any defects

While we try our best to stand behind our products, there may be cases where we are not able to guarantee items. These may include, but are not limited to:

• Products that don't behave as expected if used outside of their standard use (for example, using winter mittens as rain mittens)
• Standard wear. For example, some children go through phases where they wear through the knees of pants (or in our case get holes in the bum from climbing trees). For toys, this can include dings, dents, and colour transfer that come with regular play.

Cancelations will be at the sole discretion of Modern Rascals and unfortunately we can no longer accommodate canceling orders. It is the the customer's responsibility to check their order carefully, including delivery timeframes, prior to purchasing. 

Orders cannot be canceled once they have shipped.

Due to changes from major payment processing platforms, any canceled orders will be subject to a 3% order cancelation fee. This covers the payment processing cost we incurred when we processed your original order, as this cost is not refunded to us by payment processing companies.

If you are approved, we will process your refund the same business day for partial refunds or the day we receive the item back in hand for returns. The refund will automatically be applied to your original method of payment.

It may take 3-5 business days for the refund to reflect in your account or on your credit card, based on the time for the credit to work through the financial system.

There are several reasons why your refund may not match what you were expecting. These can include, but may not be limited to:

If your order qualified for free shipping and the return of the item(s) changes your original order total so that it is below the minimum price point for free shipping, we will deduct our actual original shipping cost from the sum of the price of the returned item(s).

If you used a discount code or loyalty code and your order falls under the terms of the original terms (for example, $50 off an order of $200 and with your return your order is now $150), your refund for the returns items may be pro-rated.

Our base currency is Canadian Dollars. If you checked out in a non-CAD currency (e.g. USD), your return will be completed in CAD and converted at the current daily exchange rate and refunded to your payment method (credit card, PayPal, etc.). The exchange rate will likely not be the same as when you originally made the purchase and so there may be a difference in what is refunded as a result.

All refunds are made against the original transaction and form of payment.