We have taken the time to describe each item as accurately as possible but are human and sometimes make mistakes. We have included information specific to Clothing and Toys in seperate sections below. For full information about our return policy and timeframes
General return or exchange requests must be made within 14 days of delivery.
We highly recommend that you open all items (including the toys) when you initially receive them. Please let us know of any initial defects or missing pieces within 14 days of delivery. After 14 days we will be unable to provide replacements or exchanges.
Please contact Modern Rascals (hello@modernrascals.ca) prior to making a return to receive a Return Authorization. Please provide the following in your email:
- your order #
- the item(s) you wish to return and/or exchange
- photos of any defects
Returns must be in the mail on their way back to us within 7 days of our approval of a return (based on the date on the postmark).
Items that are shipped without previous authorization are not eligible for refunds. These items can be shipped back at the customer’s expense.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags (if any were included). We understand that kids may have tried it on for size, or to see if they are comfortable with the fabric/tags.
All costs incurred with shipping the item(s) back to Modern Rascals will be the customer's responsibility. We suggest that you ship the item(s) back with tracking information to ensure it is received by us. If you ship without tracking, we may not receive it and we cannot issue refunds on items that we did not receive.
If your order qualified for free shipping and the return of the item(s) changes your original order total so that it is below the minimum price point for free shipping, we will deduct our actual original shipping cost from the sum of the price of the returned item(s).
All returns are subject to a 10% restocking fee. This is an administrative fee that covers the costs associated with the original shipping and payment processing fees, as well as the time to inspect and process the return. This restocking fee may be waived or reduced at the absolute and sole discretion of Modern Rascals.
International Orders that are returned due to a refusal to pay customs, duty, taxes, or handling fees or incorrect addresses will not be refunded.
Domestic orders that are returned as a result of not collecting a package can be shipped out again at the customer’s expense. Alternatively, the order can be refunded and our standard Shipping and Return Policy will apply.
