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Frequently Asked Questions

Sizing Help

As a general rule, most of our brands go based on the height of your child in centimetres (cm). We have a Sizing Page with measurement instructions, as well as a general comparison between brands.

Some products will have specific fit information (small, true to size, large, etc.) as well as measurement charts to provide more information, so please make sure to check the product info as well.

Laundry Recommendations

Our organic cotton items are not pre-shrunk. Our recommendation is to wash at 40C (around low-medium heat) and then hang to dry. If you wash on hot or regularly use a tumbler dryer, you will experience more shrinkage and may want to size up.

For rain and winter gear, we recommend minimizing the number of times per season that you wash the items as frequent washing will impact the waterproofing on these items. If items are muddy, you can hang to dry and then brush off the worst of the dirt once it is dry. Fabric softeners should not be used.

Discount Codes

Discount codes can be applied in the 'Gift card or discount code' field during the checkout process. This field may be hidden or not present in some of the Express Pay checkout options (e.g. Apple Pay, Google Pay). If you would like to use a discount code and can't see the field in an Express Pay checkout, please checkout directly through the site.

Shopify now allows for multiple discount codes to be applied to a single order, however only one code will apply to any given product (i.e. discounts cannot be stacked). Please note that not all discount codes will have this fuctionality enabled, as Shopify is still rolling the feature out to the third party apps that many stores use to provide functionality.

We are unable to retroactively apply discounts, with the exception of the Welcome Discount for customers who signed up at the same time as or before placing their first order.

Can you Gift Wrap something for me?

We can absolutely include a gift receipt or wrap your order for you! We tend to wrap gifts simply in basic recycled kraft paper. We sometimes have wrapping paper and will use that when it's available.

Please note that our Packaging philosophy runs to our Gift Wrap philosophy.

Beeja May x MR Pre-Loved Partnership

For our customers in the Greater Toronto Area, we're working with Beeja May to support second-hand. We're offering additional store credit for all Modern Rascals items that they accept.

Store Credit in CAD will be added to your account once a month, mid-month. We will add store credit based on the email provided to Beeja May.


We offer some items for pre-sale as a way to reserve your stock.

All orders with pre-sale items will ship once the pre-sale items arrive with us, so please take that into account when placing your order.

Please check the product listing for a rough estimate of when the items will arrive with us.

You can read the full Pre-Sale Policy here.

Payment Plans

We offer two types of payment plans: Sezzle and Lay-Buy.

Orders paid for via Sezzle will be shipped out right away (since Sezzle settles with us). Orders paid for with Lay-Buy will ship once the balance is paid for (generally two months after purchase).

You can read all the details about Sezzle here and about Lay-Buy here.

We're Based in Canada

We're based in Toronto, Canada and our website defaults to the Canadian dollar ($123.12 CAD) and has a currency converter built into the website, which you can use to select your currency (if available). We are pleased that we can now accept purchases in both USD and GBP.

Please note that our base currency is Canadian Dollars. If you complete your purchase in a non-CAD currency and need to return an item, the amount refunded will be based on the CAD dollar amount and the current day's exchange rate, which may be different than the exchange rate at the time you completed the transaction.

Our Rewards Program is also offered in Canadian Dollars and any discounts in dollar amounts off the cost of your item will be based given in CAD.

Shipping & Returns

Please click through to read our full Shipping and Return Policy, including more information on Local Pickup and International Shipping options.

Canada Post - My Package Says it was Delivered

Please check your Canada Post tracking number for more information.

Our standard process is to send all orders as 'Do Not Safe Drop' meaning that Canada Post will need to hand the package to a person and will not Leave Them at the Door. We do this to minimize the risk of porch theft and because we often have limited inventory. If no one is home, Canada Post will leave a hang tag and take your package to your local post office for pickup. Canada Post will mark the item as 'delivered' in this case. If you haven't received a hang tag, your tracking link will provide more information about where you can pick up your package (sometimes it can take a day for the package to be dropped off at your local post office).

If you have a Community Mailbox, one of the most frequent shipping issues we see is that the key to the parcel locker is placed in the wrong mailbox. Our experience is that these tend to get resolved in 2-3 business days, once the delivery person realizes that the parcel locker is still full.

If you have any questions, please contact us and we'll take a look/open a service ticket with Canada Post.

Can I Hold or Combine my Order?

Absolutely! We always try to combine orders when we can, because we believe it's better for the environment.

If you'd like us to hold your orders and combine shipments with a friend, please add our Hold Order product to your cart. Please read through all the details on the product page to get an idea of what to expect. You'll also get an email with all the information, as well as a reminder a few days before the standard hold period ends.

Our standard is to hold orders for 14 days. If you'd like us to hold onto your order longer, please reach out and let us know and we can get it sorted for you.

Store Credit

We do offer Store Credit for some returns, for winners of some giveaways or social media contests, or as part of our Subscription Clubs.

Store Credit is always based in CAD. If you are checking out in another currency, the exact dollar amount you see discounted may appear different due to fluctuations in exchange rates.

To access your store credit, please create (if you haven't already) or log into your account on our website. On your customer page, you will see you Store Credit information on the left hand side of the screen under your Address information. You can redeem your Store Credit.

If you run into any issues, please reach out to hello@modernrascals.ca and we'll get it sorted for you.

Loyalty Program

We do have a loyalty program! Earning and redemption are tracked by email address. This means that you'll have earned points even if you didn't realize that we had a program!

In order to see your balance or redeem points, please create (if you haven't already) or log into your customer account. Once you have logged in, click on the blue floating tag in the bottom left hand corner of the screen.

Loyalty discount codes cannot be combined with other discount codes or free shipping offers at this point in time,

Read the full Loyalty Terms and Conditions here.

Last Updated: February 18th, 2023