Modern Rascals | Organic Kids Clothing Online | FAQ

FAQ

How do I figure out the right size to order?

We have a detailed information in our sizing guide. Each brand may vary slightly, so we recommend checking that brand’s size chart before ordering. Some items have extra sizing information in the item description based on our personal experience.

The item I’d like is out of stock, what can I do?

We carry a limited number of pieces from each brand that we work with.

Most items are from seasonal collections and once they are sold, we likely can’t get any more. 

We do carry the ‘basics’ from some lines. For these, please let us know if there’s something you want and we can add it (or something very similar) to our next order.

What does GOTS Certified mean?

GOTS stands for Global Organic Textile Standard and it is an internationally recognized certification. The certification can apply to either products or to the entire company. Companies seeking this certification have to meet a number of different requirements for criteria covering “production, processing, manufacturing, packaging, labeling, exportation, importation and distribution of all natural fiber products.”

  • The material must be at least 95% organic, as certified by “recognized international or national standards.” If the material is 70% organic, it can be labeled as “made with organic.”
  • The material needs to be processed separately from conventionally-grown fiber.
  • Inputs like dyes and oils need to be biodegradable and free of harsh chemicals like phthalates, PVC, synthetic sizing agents, and chlorine bleach, and they must keep full records of any chemical inputs to their manufacturing process.
  • The fiber cannot come from a genetically modified organism.
  • Facilities must maintain minimum fair labor practices from the International Labor Organization.
  • Farmers and producers need to be certified, and those certifiers have to be accredited GOTS or hold an internationally recognized accreditation.
  • Fabric and products must meet high standards for residue testing.

How do I make a purchase?

You can check out as a guest (if you think that you’ll only purchase once – although we hope that you’ll come back). You can also create an account on the website which will speed up future purchases. If you have an account you will also be able receive emails about new arrivals and promotions, verify order status, update your information, etc.

How do I use the promo code that I have?

Once you have added items to your Cart, you can click on the ‘cart’ icon in the upper right corner of the website. When you are reviewing your order, enter your promo/promotional/coupon code in the ‘Discount’ data entry field.

Please note that Shopify does not allow for stacking discount codes.

Example of a Promotional Code

What is the currency on your website?

Modern Rascals is based in Canada. Our website defaults to the Canadian dollar ($123.12 CAD) and has a currency converter built into the website, which should switch you automatically to your local currency (based on your IP address). The currency converter helps you to estimate what your purchase will be in your local currency.

Prices published on the website and the final invoice will be in Canadian dollars. The final amount showing on your credit card statement or PayPal transactions will depend on the currency and any commissions that your bank or selected form of payment may charge. If you have any questions about what these fees might be, please contact your financial institution directly.

Why did the price of my Cart jump so much when I went to check out?

Are you in the USA? We're a Canadian based store, and while our website can display prices in your local currency Shopify will only allow us to process transactions in a single currency, which is set to CAD. 

You will be charged in CAD and your Credit Card or PayPal will exchange this to your local currency. 

Were you shocked at the change? Us to! The Canadian dollar sucks these days.

If you want to get an estimate of what your final transaction will be once it's been converted you can check out this online currency converter.

What payment methods do you accept?

We accept Visa, MasterCard, and American Express through Shopify’s shopping cart. We also accept PayPal, for those of you who don’t have a credit card or prefer to keep things streamlined. If you want to use PayPal and do not already have an account, you will need to open a PayPal account in order to complete your purchase.

Please note that all credit card / financial information will be encrypted and will not be disclosed to third parties. Your credit card information will only be used to complete your purchase, or to issue refunds/returns where applicable. All transactions secure and encrypted and credit card information is never stored. All transactions are completed by Shopify or PayPal, depending on which checkout option you chose, and are subject to their Terms and Conditions.

What is the sales tax?

Taxes are based on the shipping destination of the order. Orders shipped outside of Canada are not subject to any sales tax. Orders shipped within Canada will have sales tax applied as follows:

  • All children’s clothing will be subject to 5% HST, except in Newfoundland and New Brunswick where they will be subject to 13% HST
  • All kitchen items and patches will be subject to 13% HST

How do I know if I placed my order successfully?

If you have placed your order successfully you will receive an order confirmation email. Once we have processed your order, you will also receive an email with shipping details. If you have an account with us you can also log in to view the status of your order.

Example of a Successful Order

Can I cancel my order?

We’ll be sad to see you go, but as long as your order hasn’t shipped yet you can cancel it by emailing us at modern.rascals@gmail.com.  You can log into your account to check the status of your order.

Where do you ship?

We are located in Canada and currently ship worldwide.

In Canada, we offer a low cost lettermail rate for small items (no tracking/insurance), free shipping on orders $100+, and Canada Post calculated rates for anything in between. We also offer free local pickup on the West side of Downtown Toronto. This option shows up automatically based on your postal code.

In the US, we offer a $5.00 flat rate on orders weighing less than 1.0kg; a $10 flat rate on orders more than 1.0kg but less than $100 in value, and free shipping on orders $100+.

Internationally, all shipping rates are provided by Canada Post. This does not include any customs or duty that will be assessed when your package arrives.

What does you shipping fee cover?

You shipping fee includes packaging and the shipping fee. You are responsible for any local taxes, duty fees, and brokerage fees that your package might incur. For orders shipped outside Canada, we recommend that you review the customs acts and regulations of your country to answer any questions that might have about potential additional costs.

How long will shipping take?

Orders are usually shipped within two days of an order being placed. Shipments are processed from Monday through Friday and are dropped off at the post office by 3pm. Orders after 3pm will be processed the next business day (because I’m one person and can’t pack orders while also doing school pickup!). You can chose the shipping method best suited to your needs during the checkout process.

Actual length of delivery will depend on the postal system and customs. International orders may take longer.

What if a package gets returned?

If a package is sent back to us, or is returned by the postal service, we will credit you back the amount of order less any additional shipping cost or taxes incurred as a result of the returned package. We will contact you to let you know what the credit balance is on your account.

What is your return policy?

You can find our return policy here 

Can you gift wrap something for me?

Of course - it'll be simple and cheerful! Please leave a comment in the note to seller section of the checkout and we can definitely wrap something for you. Please include the holiday (birthday, Christmas, etc.) and let us know what you’d like the card to say so that we can include the note. And so that we make sure we don’t include the invoice!

Example of Note to Seller for Gift Wrapping.

What do you do with my information?

 We use your information to process and ship your order. Modern Rascals never has access to your credit card or payment information, as transactions are all processed through the PCI compliant environments at Shopify or PayPal.

We will never sell your information or provide it to third parties.

If you have provided consent to receive the newsletter you may receive promotional emails about new releases or sales. If you decide that you no longer wish to receive these emails, you can click the unsubscribe link at the bottom of the email. If have any other concerns, please email us at modern.rascals@gmail.com

Who designed your site?

Jess Jones over at Hey Jess did a fantastic job designing my site, so you should go message her if there's any front end Shopify development you need help with. She definitely makes something great.

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